Professional Experience
With over 10 years of trajectory, I stand out as an architect and administrator focused on Infrastructure, Networking, Cloud, and Security. My technical expertise spans corporate networks, deep enterprise firewall configuration, and the administration and integration of web servers, databases, and complex virtualization systems.
This robust technical foundation is my competitive advantage. I design and lead operations supported by advanced monitoring, containerization, and technological forensic analysis. I have secured platforms by mitigating critical vulnerabilities, managed transitions toward Cloud ecosystems, and orchestrated backup, disaster recovery (DRP), and precise network segmentation.
Mastery of AWS, GCP, VMWare, Hyper-V, and Perimeter Security, perfectly complemented by hands-on experience managing VoIP telephony, video surveillance, and scalable corporate support.
+85%
Performance Optimization
Security & stability
Total
Obsolescence Mitigation
Legacy infrastructure modernization
+12
IaaS & PaaS Migrations
Cloud Architecture
10+
Years of Experience
Infrastructure & Auditing
Professional Trajectory
I lead the comprehensive administration, resource optimization, and security of the group's technological infrastructure, simultaneously managing a vast ecosystem of servers both local (on-premise) and Cloud instances. I serve as the primary technical reference to ensure high availability, safeguard business continuity, and orchestrate critical migrations of legacy systems toward scalable Cloud models.
Key Achievements
Collaboration in 18 E-commerce Migrations
Acted as a key technical player during the migration of 18 platforms to containerized and cloud-native environments. I comprehensively managed DNS configurations and domains while implementing best practices in WordPress to significantly reduce operative costs.
Server Migration & Updates (Obsolescence Mitigation)
Executed a comprehensive strategy for provider migration and server updates, applying strict infrastructure best practices. This enabled resource optimization, controlled decentralization, and the permanent shutdown of 15 obsolete legacy servers.
Container Implementation & Audit Mitigation
Deployed strategic containers (Postfix, Apache Guacamole) using Docker. Created control dashboards to detect underutilized enterprise licensing alongside deep reporting of Active Directory and shared folders, successfully mitigating critical audit findings.
Email Migration & On-Premise Exchange Resolution
Led the unification and migration of accounts from an on-premise Exchange environment to our cloud tenant, successfully resolving critical email forwarding and routing issues.
Legacy SMTP Relay Modernization
Replaced a problematic native SMTP role on Windows Server 2022 with a highly stable containerized architecture (Postfix in Docker). Implemented a Smart Host to Exchange Online with strict IP restrictions and secure connectors, eliminating technical debt.
Critical Systems Migration & Audit Remediation
Led the migration of critical servers, including Time & Attendance and Cafeteria systems. Implemented robust backup strategies across all our servers and executed proactive vulnerability patching for the rigorous mitigation of audit findings.
Technologies
Key Competencies
Led the technical architecture and implementation of a specialized collections Call Center. I defined and applied best practices for corporate network structuring, deploying E1 telephony systems, integrating high-efficiency billing platforms, and developing advanced search systems to optimize agent response times.
Key Achievements
Network Implementation & Agent Deployment
Designed and implemented the comprehensive network architecture for the contact center. Deployed and configured terminals and necessary routing to guarantee the structured and uninterrupted operation of the collection agents.
Hardware, Servers & Rack Configuration
Executed the physical installation and configuration of the core infrastructure, including the mounting of the main server and networking equipment (switches, routers) within the corporate rack, ensuring proper cabling, ventilation, and power supply.
Collections System & Database Implementation
Configured and deployed the specialized collections system, provisioning the server and structuring the associated database. Executed comprehensive QA testing and stabilization to guarantee uninterrupted day-one operability.
Software & Search System Implementation
Deployed the vital operational software for the call center and implemented an advanced database-driven search system. Secured the environment to guarantee agents had fast, structured access to information during daily operations.
Technologies
Key Competencies
Directed the Technical Support Department, coordinating comprehensive infrastructure operations. I was responsible for the proper functioning of servers (Windows Server, Hyper-V, Linux), networks (VLANs, VPNs, Firewalls), and telecommunications. I applied ITIL and Scrum methodologies to lead projects, manage vendors, and audit the technological estate (hardware, vulnerabilities, and infrastructure patching), ensuring the group's operational stability.
Key Achievements
Network Restructuring & Expansion (Injectables Area)
Led the infrastructure reengineering in isolated and critical laboratory zones. I coordinated vendors and electrical contractors for the complete installation of structured cabling and network endpoints, ensuring uninterrupted communication and the deployment of IP telephony in highly restricted and sterile areas.
Logistics Labeling System Redesign
Redesigned product label formats to include multiple interconnected barcodes, structuring it to the exact dimensions and margins of thermal printers. This redesign optimized barcode scanning and was seamlessly replicated across multiple company departments.
IP Video Surveillance Deployment & Management
Coordinated and implemented the installation of over 20 IP cameras, ensuring security coverage in critical laboratory zones. Executed the strategic relocation and preventive maintenance of the entire closed-circuit television (CCTV), integrating it into the network to centralize high-definition monitoring.
Print Server OS & Infrastructure Upgrade
Executed the migration and deep operating system update on the main print server. Provided direct support in migrating databases and performed the full deployment of the infrastructure from scratch, reconfiguring the network to leave the entire operation running stably.
Technologies
Key Competencies
Comprehensively responsible for IT infrastructure, ensuring the optimal performance of servers, WAN/LAN networks, and telecommunication systems. Managed virtualized environments and databases while leading technical support and assistance for internal and external users.
Key Achievements
Server Administration & Virtualization
Administered and guaranteed the availability of Windows Server and Active Directory environments. Managed hardware virtualization utilizing VMware vSphere and Hyper-V, and implemented automated backup policies with Veeam Backup.
Telecommunications & Network Management
Managed the corporate telephony plant handling SIP trunks, E1 links, and extensions, in addition to ensuring connectivity and security through VPN configurations using GlobalProtect.
Technical Support & Databases
Served as SQL Server administrator handling system reporting and support. Additionally, provided hardware support, warranty management, and structured remote assistance across the organization.
Technologies
Key Competencies
Responsible for IT infrastructure, ensuring optimal performance of servers, WAN/LAN networks, and telephony plants. Guaranteed business continuity through virtualization and provided comprehensive technical support both internally and for external corporate clients in an outsourcing model.
Key Achievements
Server & Network Administration
Administered Active Directory, Windows Server, and virtualized environments using VMware vSphere. Scheduled backup policies with Veeam Backup and integrated secure networks via GlobalProtect VPN.
Corporate Outsourcing & Support
Provided advanced, remote IT support and served as the primary engineer for critical outsourcing operations supporting high-profile clients like Whirlpool, Kimberly Clark, and Municipal Firefighters.
IT Asset Management & Software Deployment
Managed hardware inventories, warranty processing, and detailed diagnostics. Implemented and configured key enterprise software including SAP HANA, Odoo, Google Workspace, antivirus suites, and office packages.
Technologies
Key Competencies
As the IT Lead for the Sololá department, I managed the support, maintenance, and technological infrastructure across 21 jurisdictions. My role involved ensuring everything from structured cabling to critical Help Desk incident resolution, covering WAN/LAN networks, telecommunications, and computer equipment.
Key Achievements
Multi-level IT Administration (21 Jurisdictions)
Managed IT operations for the institution at the departmental level, structuring LAN/WAN network cabling, providing OS support (Windows, Mac, Windows Server), and coordinating hardware diagnostics, part replacements, and warranties.
Telecommunications & Audiovisuals
Led the maintenance of telephony plants and IP phones, serving as the direct technical lead for the setup, operation, and stability of critical videoconferencing systems across judicial branches.
Help Desk Support & Asset Maintenance
Coordinated the Help Desk, preparing comprehensive reports on asset statuses and managing the repair, preventive maintenance, and remote assistance for the entire hardware ecosystem.
Technologies
Key Competencies
Key Highlights
Modernization & Hybrid Migration
Migration from Exchange On-premise environments to Microsoft 365 and vulnerability mitigation by containerizing critical services (SMTP/Postfix) via Docker.
Telecommunications Infrastructure
Deployment of high-availability servers and management of omnichannel connectivity in Call Centers through SIP trunks, E1 links, and IP telephony plants.
Logistics System Optimization
Complete redesign of logistics labeling systems using interconnected barcodes, thermal printer standardization, and cross-departmental replication.
Virtualization & Business Continuity
Management and consolidation of physical servers into robust virtual environments using VMware vSphere and Hyper-V, backed by Veeam Backup contingency policies.
Core Competencies
Infrastructure & Datacenter
- Virtualization (VMware vSphere, Hyper-V)
- Windows Server & Linux Administration
- Backup Policies & DRP (Veeam)
Networks & Telecommunications
- IP Telephony Plants, SIP Trunks, E1
- LAN/WAN & Structured Cabling
- IP Surveillance & Firewalling Management
Cloud, DBs & IT Continuity
- Hybrid Ecosystems (M365, Azure, AWS)
- SQL Server Admin & VIP Help Desk
- Service Containerization (Docker)
Is your infrastructure ready to scale?
Let's talk about how we can transition and secure your On-premise environment into the future with stable virtualization models or the cloud.